Communicating with Customers: MCQs
- What is the primary significance of effective communication with customers?
a) Branding
b) Profit Maximization
c) Trust Building
d) Product Promotion
Answer: c) Trust Building - Which of the following is NOT a method of communication mentioned in the note?
a) Face-to-Face
b) Written Communication
c) Oral Communication
d) Digital Communication
Answer: c) Oral Communication - Which principle emphasizes the importance of straightforward and understandable messages?
a) Active Listening
b) Empathy
c) Clarity
d) Consistency
Answer: c) Clarity - Which challenge refers to the difficulty in addressing the needs of various customer demographics?
a) Managing Expectations
b) Technological Barriers
c) Diverse Customer Base
d) Handling Complaints
Answer: c) Diverse Customer Base - What tool provides insights into past customer interactions and preferences?
a) Feedback Software
b) Email Marketing Tools
c) CRM Systems
d) Chatbots
Answer: c) CRM Systems - Which practice focuses on recognizing individual customer histories for better interactions?
a) Resolution Focus
b) Personalization
c) Multichannel Approach
d) Feedback Mechanisms
Answer: b) Personalization - What is essential for businesses to periodically evaluate and adjust their communication strategies?
a) Regular Reviews
b) Training
c) Benchmarking
d) Analytics
Answer: a) Regular Reviews
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