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Course Title: Communication and Presentation Skills
Course Code: ENG-401
Credit Hours: 3 (3-0)
Course Outline
1. Introduction to Communication
- Understanding the Purpose of Communication
- Elements of Effective Communication
- Barriers to Communication and How to Overcome Them
2. Audience Analysis
- Identifying Your Audience
- Understanding Audience Needs and Expectations
- Adapting Your Message for Different Audiences
3. Verbal and Non-Verbal Communication
- Communicating with Words (Choice of Language, Tone, Clarity)
- Body Language and Its Impact on Communication
- Active Listening and Its Role in Effective Communication
4. Writing with a Purpose
- Structuring Written Communication (Emails, Reports, Proposals)
- Writing for Clarity and Impact
- Common Writing Mistakes and How to Avoid Them
5. Presentation Skills
- Preparing for a Presentation
- Structuring Your Presentation for Maximum Impact
- Using Visual Aids and Technology Effectively
6. Delivering Your Presentation
- Engaging the Audience
- Handling Stage Fright and Nervousness
- Managing Time and Staying on Topic
7. Speaking with Confidence
- Overcoming Fear of Public Speaking
- Voice Modulation and Speech Clarity
- Handling Q&A Sessions Effectively
8. Communicating Effectively in Professional Settings
- Communication in Job Interviews
- Building Rapport with Employers and Colleagues
- Effective Communication in a Team Environment
9. Customer Communication Skills
- Understanding Customer Needs and Expectations
- Handling Difficult Customers Professionally
- Effective Business Communication for Customer Satisfaction
10. Team Communication and Leadership
- Importance of Team Communication
- Conflict Resolution Strategies
- Leadership and Influence Through Communication
Communication and Presentation Skills
Recommended Books
- Dale Carnegie, How to Win Friends & Influence People
- Les Giblin, Skill with People
- Paul Newton, How to Communicate Effectively
- Brian Tracy, Speak to Win
